隱私權聲明

承翊系統整合股份有限公司Athena ITS Technology Co., Ltd. 及Cha-Cha Charging車車電充(下稱「我們」) 尊重並承諾保護您的個人隱私，本隱私政策將說明我們可能蒐集、利用、揭露及其他有關您的個人資料處理方式。為提供您最好的服務，如您開始使用我們的服務，將視為您同意我們的隱私政策；如您為未成年人，請在您的法定代理人陪同下，詳細閱讀以下內容，並取得您法定代理人的同意，如您開始使用我們的服務，我們將視為您已取得法定代理人的同意使用我們為您提供的服務。

一、隱私權政策適用範圍

本隱私權政策適用範圍為您使用車車電充為您提供的電動車充電服務(以下稱本服務)。

二、資料蒐集與使用方式

當您使用本服務時，我們可能會蒐集您所提供的個人資料、透過您註冊會員帳號所設定之可被取得的公開資訊(包括但不限於姓名、暱稱、綽號、相片、性別、年齡層及使用語言等)，於使用本服務、經由任何方式使用本服務及與本服務互動時所產生的相關資料(下稱「資料」）。

我們所蒐集的資料內容包括但不限於您的姓名、手機號碼、電子郵件地址、車牌號碼、車型廠牌、VIN碼(車身識別號碼)、所在的國家/地區、郵寄地址(包含郵遞區號)、電話號碼、信用卡號碼或其他付款資訊、裝置資料、紀錄資料、位置資料等。

您在使用本服務時，即視為您已同意我們依照本隱私權政策所述之方式使用您提供的資料及您使用本服務所產生的資料。

您停止使用本服務：

如您不繼續使用本服務，所有與該使用者相關之資訊(包括但不限於個人資料)，將依法律、本隱私權政策及本公司其他政策處理。但這不被視為撤回對本公司使用該資料之同意。

為處理與使用本服務相關退費及其他之目的，本公司於合理期間仍得繼續使用及處理所有為達成該目的所需之資料。

當您在成為車車電充會員使用本服務時，您已同意我們以下列方式使用您提供的資料及您使用本服務所產生的資料：

改善及提升本服務。

使用者經驗調查及分析，以開發、評估我們的既有或新開發之服務與功能。

完成會員帳號創建與裝置註冊。

提供及交付您購買的裝置與服務以及與該購買行為相關之文件與資訊，如購買證明、發票、裝置軟體升級、裝置及服務更新通知。

完成您對本服務相關行銷資料之訂閱，包括我們的相關新聞、優惠折扣、行銷宣傳活動等訊息。

寄送權益相關之重要通知予您，例如本服務的條款、政策有所變更時。

當您參加我們舉辦的行銷活動，用於確認您的參加資格、告知您活動動態、聯繫贈獎事宜時，將使用您提供之個人資料。

根據您過往使用本服務的模式來推薦適合您的服務內容。

提供符合您個人偏好的行銷與廣告內容。

提供您要求的支援服務，包括裝置維修及回覆您的詢問與查詢。

提供客戶滿意度調查及獲取意見回饋。

任何其他取得您同意的目的。

為進行客戶服務，我們得將您的資料提供給第三方協力廠商，以供特定目的使用。

管理並組織競賽、抽獎、促銷活動、比賽活動及行銷活動，並依其與本公司接觸個人化使用者經驗。

三、資料揭露對象

除本隱私權政策另有規定或有以下任一情形外，我們不會將自您蒐集取得的資料揭露予其他第三方：

取得您的同意：取得您的同意後，我們得向其他第三方揭露、分享您的資料。

協力廠商：
我們會在本政策所提及之目的範圍內，將自您蒐集取得的資料揭露、分享給我們的協力廠商(包含但不限於與本服務相關之委外廠商等)，例如：協助我們發送行銷資料、提供支援服務及處理付款事宜，我們將對協力廠商善盡監督管理之責。

基於法律或保護之目的：
如有以下任一為遵循法律要求或為保全目的之情形時，我們將揭露、分享自您蒐集得的資料予第三方：

於有遵守法令、主管機關或司法單位之要求、或為保全法律上的請求、抗辯或為防止詐騙或調查其他不法行為所必要時。

於法律允許之範圍內，為保護我們、我們的協力廠商、使用者或公眾之權利、財產及安全不致受危害時。

四、會員權益與選擇

為了提供您相關服務，我們會在本服務的伺服器中持續保存您的個人資料直到您終止服務條款或向我們提出刪除個人資料要求。此外，為了提供服務並解決服務的問題，我們也在合法範圍內保存您與我們的服務互動資料。

在適用法律的保障下，您享有對本服務所保存的個人資料要求取得或限制處理、尋求修正或刪除的權利，並可以透過您的帳戶設定或者刪除您的帳戶完成。但您決定進行以上設定或刪除您的帳戶，可能會影響您使用我們的各平台服務。

為保護您的隱私，在授予訪問權限或允許對您的個人資料進行更改之前，我們得採取商業上合理的步驟來驗證您的身份。

如果您對您的個人資料有任何疑慮及問題，請與我們聯繫。

五、其他聲明

本網址(APP)主要經營者與此品牌名稱均為承翊系統整合股份有限公司所有，此網站是屬於承翊系統整合(股)公司的充電樁之營運業務。

消費者充電服務及金流服務皆為承翊系統整合(股)公司所提供。

客服維運亦皆由承翊系統整合(股)公司負責。

請消費者安心體驗車車電充的順暢服務。

第三方連結及服務：

本服務可能提供其他網站之連結，或使用第三方提供之服務(下稱「第三方」)但該第三方不適用本隱私權政策，您須自行參考該第三方之隱私權保護政策。

如何查閱及更新您的資料：

您可於使用本服務時查閱、修改及編輯您所提供的資料。若您對您所提供給我們的資料有更新、存取、刪除等需求，您可利用客服電話與我們聯繫，我們會在收到您的需求之後，盡速尋求適當方式處理。

如有以下任一情形發生時，我們得拒絕您提出的所需求：

於法律允許範圍內可保留之情形。

基於正當服務提供目的需保留

需要超過合理範圍內過多資源使用、技術支援付出，例如僅得以新系統之開發建置或改變現行服務提供模式始得完成的需求。

有危害他人權利之虞。

六、本政策的變更

我們得不定期修改本政策，因此我們建議您應時常瀏覽本政策。如您於本政策修改後仍繼續使用本服務，我們將視為您同意我們修改後之本政策；當本政策有重大變更時，我們將於本服務各平台公告。

Privacy Policy

Athena ITS Technology Co., Ltd. and Cha-Cha Charging (hereinafter "we" or "us") respect and are committed to protecting your privacy. This privacy policy explains how we may collect, use, disclose, and otherwise process personal information related to you. By using our services, you signify your agreement with this privacy policy. If you are a minor, please read the following content carefully with your legal guardian and obtain their consent before using our services. If you begin using our services, we will assume that you have received the consent of your legal guardian to use the services we provide.

1、 Scope of Application 

This privacy policy applies to using the electric vehicle charging services Cha-Cha Charging provides (hereinafter the "Service").

2、 Data collection and usage

（1） When you use the Service, we may collect personal information provided by you, publicly available information from your registered account (including but not limited to name, nickname, photo, gender, age group, and language), and data generated during your use of the Service or interactions with the Service through any means (hereinafter as "Data").

（2） The data we collect may include but is not limited to your name, mobile phone number, email address, license plate number, vehicle make and model, VIN (vehicle identification number), country/region, mailing address (including postal code), phone number, credit card number, or other payment information, device information, record data, and location data.

（3） Your use of the Service signifies your agreement to how we use the data you provide and the data generated from your use of the Service, as outlined in this privacy policy.

（4） If you cease to use the Service:

A. If you discontinue using the Service, all information related to your account (including but not limited to personal information) will be handled per applicable laws, this privacy policy, and other company policies. However, this does not revoke our consent to use such data.

B. To process refunds and other related matters, the company may continue to use and process the necessary data for a reasonable period.

（5） By becoming a Cha-Cha Charging member and using the Service, you agree to the following ways we use the data you provide and the data generated from your use of the Service:

A. Enhancing and improving the Service.

B. Conducting user experience surveys and analysis to develop and assess existing and new services and features.

C. Completing member account creation and device registration.

D. Providing and delivering purchased devices and services, along with related documents and information, such as purchase receipts, invoices, device software upgrades, and notifications about device and service updates.

E. Managing your subscriptions to Service-related marketing materials, including news, discounts, promotions, and marketing events.

F. Sending essential notifications related to benefits, such as changes to the terms and policies of the Service.

G. When you participate in our marketing activities, we will use your personal information to confirm your eligibility, inform you about the event, and communicate prize-related matters.

H. Recommending suitable service content based on your past usage patterns.

I. Providing marketing and advertising content that aligns with your personal preferences.

J. Offering support services you request, including device maintenance and responding to inquiries.

K. Conducting customer satisfaction surveys and obtaining feedback.

L. Any other purposes you have agreed to.

M. For customer service purposes, we may provide your data to third-party partners for specific purposes.

N. Organizing and managing contests, giveaways, promotions, competitions, and marketing activities and personalizing user experiences based on these interactions.

3、 Disclosure

Except as otherwise provided in this privacy policy or under any of the following circumstances, we will not disclose data collected from you to third parties:

（1）Your Consent: With your consent, we may disclose or share your data with third parties.

（2）Third-party Partners:

Within the scope of the purposes mentioned in this policy, we may disclose or share data collected from you with our third-party partners (including but not limited to outsourced service providers related to the Service). For instance, assisting us in sending marketing materials, providing support services, and handling payment matters. We will supervise and manage these third-party partners responsibly.

（3）Legal Obligations or Protection:

We may disclose or share data collected from you with third parties in the following situations:

A. To comply with legal requirements requests from regulatory authorities or judicial units, preserve legal rights, respond to legal claims, or prevent fraud or investigation of other unlawful activities as necessary.

B. To protect our rights, property, and safety, as well as the rights, property, and safety of our partners, users, or the public within the scope permitted by law.

4、 Member Rights and Choices

（1）To provide relevant services, we will continue to store your personal information on our servers until you terminate the service agreement or request us to delete your personal information. Additionally, we will retain interaction data between you and our service within a legal scope to provide services and resolve service-related issues.

（2）Under applicable laws, you have the right to request access to or restriction of processing and seek correction or deletion of your personal information held by the Service. You can make such requests through your account settings or by contacting customer service. However, making such settings or deleting your account may affect your use of our platforms' services.

（3）To protect your privacy, we may take commercially reasonable steps to verify your identity before granting access or allowing changes to your personal information.

（4）Please contact us if you have concerns or questions about your personal information.

5、 Other statements

（1） Third-party Links and Services:

The Service may provide links to other websites or use services provided by third parties (hereinafter "Third Parties"). However, this privacy policy does not apply to Third Parties, and you should refer to their privacy policies to protect your privacy.

（2） Accessing and Updating Your Information:

A. You can access, modify, and edit the information you provide using the Service. If you need updates, access, deletion, or other changes to your information, you can contact our customer service, and we will promptly handle your request using appropriate methods.

B. We may decline your request under the following circumstances:

a. Where legally permissible to retain the information.

b. For legitimate service provision.

c. When significant resources or technical support are required beyond a reasonable extent, such as the development or change of the current service model.

d. If there are risks to the rights of others.

6、 Changes to this policy

We may modify this policy periodically and recommend that you review it regularly. If you continue using the Service after changes to this policy, we assume you agree to the revised policy. When there are significant changes to this policy, we will announce them on all Service platforms.