會員服務條款

歡迎您使用「Cha-Cha Charging車車電充」(以下稱本服務)，本服務係由「承翊系統整合股份有限公司」(以下稱本公司)所提供，為了保障您的使用權益，在您註冊及使用本服務前，請務必詳讀以下約定條款，一旦您完成註冊程序或開始使用本服務，即視為您已充分了解並同意以下各項條款約定及相關法律責任。以下所稱之「您」或「會員」，均為註冊完成及使用本服務之使用者。

一、個人資料提供

本服務所蒐集的所有個人資料或其他資料，將依個人資料保護法及相關法令之規定，只就其特定目的，做為所提供服務之用，不會任意對其他第三者揭露；本公司不會將其做為超出蒐集之特定目的以外的用途，亦不會任意對其他第三者揭露。

當您於APP程式使用本服務並填具完成會員資料時，即已完成註冊，後續您將以您的會員帳號作為您使用本服務之會員帳號。

您確認您所提供予本公司之全部個人資料均屬真實、最新且完整的資料，並為您本人所有。若您登錄不實或填具之資料不完整，本公司有權暫停或終止您的會員資格，並拒絕您使用本公司所提供之一切服務，且您將自負提供不實資料所生之法律責任。

您所填寫的個人資料如有冒用他人名義、違背公序良俗、侵害他人權利或違反其他法令時，本公司除得拒絕提供服務給您外，您將自負一切法律上責任。如本公司因此受有損害，您應負損害賠償責任。

會員基本資料(包含但不限於住址、電話等)如有變更時，請儘速更新相關個人資料，確保其正確及完整性。若您提供的資料有錯誤或不符等現象，本公司有權暫停或終止您的帳號，並拒絕您繼續使用本服務。

您應妥善保管您的所有的會員帳號，請勿將之提供予第三人使用或與第三人共用，以免遭他人為非法行為。如因第三人之行為致本公司受有損害時，您除須自行負擔相關法律責任外，尚應就本公司所受之損害負賠償責任。

以同一個會員帳號所進行之一切活動，都將被認為是該會員本人的行為，您將負完全的責任。

如您發現或懷疑有第三人使用其會員帳號或密碼，應立即通知本公司，並採取必要的防範措施。

您如封鎖、刪除本服務或經本公司終止或暫停您的會員帳號時，您先前所同意或授權之內容不因此而失效。

二、本公司所提供之服務

本服務提供客戶電動車充電的服務，您必須於本公司劃定的服務區域內(下稱「本服務地區」)妥善使用電動車充電樁及周邊設備，亦需遵守各場域規定，非有充電行為不得無故佔用電動車充電樁與車位。若有影響他人充電之權益，本公司有權不經任何催告而立即暫停該會員權限。

您瞭解並同意，若您有車輛無故占用之情形，經本公司以您所留下之資料通知，而未獲回應或未即時移走車輛時，本公司得依各場域規定向您請求佔位費等相關費用。

您瞭解並同意，本服務系統運作可能因電信業者、收單業者或其他協力廠商所提供之網路系統軟硬體設備故障、天災或其他人為操作不當、不可抗力因素而出現中斷、故障、延遲、資料傳輸或儲存錯誤之情形，若您因此無法使用本服務或因資訊延遲，而導致行程延誤等情形，本公司恕不負任何責任。

您瞭解並同意，本公司因進行系統升級、設備保養、搬遷、維修或其他業務需求時，本公司可能會暫停提供服務，您不得以任何理由向本公司請求賠償或補償。

您瞭解並同意，本服務僅係被動依據車輛需求指示提供充電服務，車輛如發生任何形式上之故障，本公司概不負擔任何責任。

當您結束充電流程且停止使用電動車充電樁設備並將設備妥善復歸時，本公司將透過APP程式告知您該設備是否確實使用完畢，若您經本公司告知使用完畢後，仍未將車輛移走，本公司將向您收取佔位費(該等費用費率計算依各場域規定)及其他必要費用。

您瞭解並同意，本公司僅在電動車充電樁可供使用之實際情形下提供本服務，並不保證您所在場所附近必定有充電站可供充電。

三、服務費率、扣款與退款

本公司可自行依營運需求隨時進行相關功能之調整，包括但不限於充電費率、充電計費單位、充電方式、預約方式、付款方式等，最新標準請依本服務公告或通知為準。

計費單位得以時間之「分」或充電功率之「度」為計算單位。為保障會員權益，時間計算單位將以小數點後第一位無條件捨去計算，乘上單位時間費率來計算充電金額；若以度為計算單位者，將以您使用的度數取至小數點後第四位，乘上單位費率來計算充電金額，無條件進位至整數計算。

會員使用本服務，僅能透過第四方金流服務商「高鉅科技股份有限公司」以線上支付方式進行付費。在本服務中會員所輸入信用卡資訊之頁面，均由該第四方金流服務商提供並管理之，與本公司無涉。為保護會員的隱私以及個人資料安全，本公司及本服務均不會直接儲存任何信用卡資訊。

當您在本服務刷卡付費時，本服務並不會額外收取任何手續費。如因信用卡發卡銀行或非本公司原因所收取之手續費等所產生之相關手續費用，均與本公司無涉，若您針對手續費之部分有任何疑問，請逕行與您的信用卡發卡銀行聯繫處理。

本公司將以合理之努力確保會員或使用者於所有信用卡交易過程中所涉及相關資訊之秘密與安全性。但是，您瞭解並同意您在本服務上以信用卡進行交易之過程中所有顯露關於信用卡的資訊，將可能導致您在本服務上所使用過的任何信用卡有未經授權扣費交易之危險與可能性，您所有因此所可能產生的任何損害或損失，本公司不承擔任何賠償責任或義務，如您發現您的信用卡有任何未經授權扣費之情形，請逕行與您的信用卡發卡銀行聯繫處理。

若您所綁定的信用卡或第三方支付帳戶拒付任何應付金額，本公司有權暫停提供本服務予您，並得終止您的使用者帳號，不待另行通知。

因任何事由而發生支付錯誤或付款失敗之情況時，包括但不限於信用卡或帳號等資訊遭盜用，或其他軟硬體之技術問題造成不應付款卻完成支付流程等，或是客戶因卡片信用額度不足、更換卡片、卡片遺失、第三方支付帳戶失效等，本公司得自行視具體情況暫停交易或終止會員帳號之使用，且本公司不因此負任何損害賠償責任。(未付款之催款)

您瞭解並同意不得非法使用他人信用卡或第三方支付進行交易，若涉違法情事您將自行負責，與本公司無涉。

您瞭解並同意，所有因您使用本服務所生或與之相關的費用，均將以新台幣結付，如有任何小數點後之金額，本公司將視您使用的方案以四捨五入進位至整數進行計算。

本服務所提供之優惠方案或折扣，以本公司系統判定為準，本公司並保留變更之權利，若因任何因素(不可抗力除外)使得優惠無法使用，本公司概不負責。

您可在本服務各平台查詢充電記錄，若您對於該等記錄或費用計算有任何疑義，請您於發票開立後5日內連絡客服人員(客服信箱或客服電話)尋求協助。如您還有其他需要服務或協助的地方，您也可以隨時透過客服電話聯絡我們。

四、車車幣使用說明

會員取得或使用車車幣時，即視為有效且不可撤銷地同意本使⽤條款及其後續修訂之內容，相關車車幣之取得說明與使用方式，公告於APP程式中。

車車幣相關的所有權利(包括但不限於著作權、商標、專利及其他智慧財產權)均歸屬於本公司及授予本公司權利的第三⼈所有。會員得依據本使⽤條款於本公司授予使⽤權的範圍內使⽤車車幣。

(1) 會員可透過參與或完成本公司指定的特定服務或活動，或與本公司或本公司關係企業之間有契約關係的組織、個⼈或企業(以下稱「車車幣合作夥伴」)所經營、舉辦或指定的特定服務或活動(與前述本公司指定之服務或活動以下合稱「活動」)⽽獲得車車幣，會員可在APP程式中確認車車幣的獲得與使用狀況與數量。
(2) 取得車車幣的詳細條件與條款，包括但不限於活動的具體內容、應發放的車車幣數額等，均應依據本公司或車車幣合作夥伴的個別規定為之。

(1) 如果會員在完成指定活動前收到車車幣卻未完成活動，則該已發放之車車幣將會⾃會員帳號中扣除。
(2) 即使會員完成指定活動，若經本公司或車車幣合作夥伴認定會員係以詐欺或任何其他不當⽅式執⾏或參與該活動(包括但不限於當會員係以轉售或商業⽬的購買兌換券、印花或票券⽽獲得車車幣的情況)，則本公司或車車幣合作夥伴得自行全權決定不發放車車幣，或自會員帳號中扣除全部或部分已發放的車車幣。 

會員責任
(1) 如果本公司認定會員係以違反本使⽤條款之⽅式獲得或使⽤車車幣，本公司得暫停會員使⽤車車幣或採取本公司認為必要或適當的其他措施。然⽽，本公司不負任何防⽌或糾正此類違反⾏為之義務。
(2) 若因會員使⽤車車幣致使本公司遭受或可能遭受損失、損害，或直接、間接(包括本公司因第三⼈受到損害⽽被起訴之情況)致使本公司產⽣費⽤⽀出(包括但不限於訴訟費⽤及律師費)，則會員應負損害賠償責任。

五、使用歷程及相關資料記錄

當您使用本公司所提供之服務時，本公司得在您使用過程中取得您的使用歷程或其他相關資料，您同意本公司得於合理範圍內使用、分析及行銷。

若發生任何糾紛，您同意以客戶服務資料庫所記錄之電子資料為參考依據。若您發現有任何交易資料不正確情形，請立即以書面方式通知本公司，若您未即時通知本公司，將以本公司所紀錄之資料為準。

如您登錄資料或您的行為有不符實際情形或有違反法令之情況，您同意並了解本公司可能終止您的權限並拒絕提供您服務。

六、電子發票

充電服務費於每次支付扣款成功後即開立電子發票，系統亦會於24小時之內寄送發票開立通知與您於本服務所綁定之預設信箱，倘若您的預設信箱因未輸入正確或無設定預設信箱，將無法正確寄送發票開立通知，如因此所受之損失，本公司概不負責。

電子發票共有「個人發票」、「捐贈」及「公司戶電子發票證明聯」三種型式。

電子發票載具：若為個人發票，您可選擇「信箱寄送」、「自然人憑證載具」、「手機條碼載具」。

若您有個人發票歸戶需求，可依發票開立通知信中的指示操作。

若您有中獎發票，系統將寄送中獎通知，您可至四大超商，透過他們的操作機台，如：ibon、FamiPort、Life-ET、go 多媒體機台等，將雲端發票列印成「電子發票證明聯」。若您未能於中獎發票領獎期間領獎，則視同您放棄您自身的權利，本公司概不負責。

如遇交易款項須調整者，原消費產生之雲端發票將全額作廢並另行開立發票。

若因稅務申報等流程考量有折讓發票之必要，您同意配合「電子發票實施作業要點」授權本公司代為處理折讓單事宜，免以紙本交付，取代人工簽名的折讓單。本公司得以網際網路或其他電子方式開立、傳輸或接收「折讓證明單」，並將於完成折讓後再次上傳至「財政部電子發票整合服務平台」。

本公司所開立之電子發票均儲存於載具（即雲端發票），若因有紙本電子發票需求，導致原發票需作廢始得開立紙本發票時，其字軌號碼將變更且您將喪失領取無實體電子發票專屬中獎資格。

七、服務注意事項

服務係採無人化經營模式，為確保自身安全，當您使用本服務時，應依照本公司說明及指示(見本公司各平台最新公告或通知)，檢查充電樁是否可正常使用，若充電樁有任何故障或其他異常情事，您應避免使用或立即停止使用，並盡速聯絡客服人員。

當您使用本服務時，您不得為任何違法行為，並應當遵守道路交通管理處罰條例及其他中華民國相關法令。

當您使用本服務時，設備僅限您本人操作使用，您不得交由任何第三人操作，亦不得利用本服務操作違禁品、危險品、不潔或易於汙損充電樁之物品或其他可能影響使用安全之物品，更不得利用本服務從事任何侵害他人權益或違法之行為。

當您使用本服務時您應謹慎使用並隨時注意安全，您應確保幼童、寵物與充電樁、槍保持安全距離，以免發生危險，如因此發生任何損害，您應自行負擔相關法律責任，本公司概不負責。

在您使用本服務期間內，若有發生任何違反道路交通管理處罰條例或其他相關法令之情形，本公司將檢附相關事證交與有權執法機關。因此所生之罰鍰及其他必要費用等，概由您自行負擔，與本公司無涉。

當您返還所使用的電動車充電槍時，應將之放置回原先之適當位置，您不得任意棄置或丟棄，如因此造成本公司設備或他人受有損害，您應負擔損害賠償責任。

當您使用本服務時，您應遵循下列使用原則，若有違反您應就本公司所受之損害負損害賠償責任：

當您使用本服務時，您應遵循下列使用原則，若有違反您應就本公司所受之損害負損害賠償責任：
(1) 不得將本公司電動車充電槍、樁使用於非充電槍、樁之通常用途或非本公司所認可之用途。
(2) 請您保持本公司電動車充電槍連接埠潔淨無異物，嚴禁使用金屬物接觸或以其他任何方式造成本公司電動車充電槍、樁短路或故障。
(3) 嚴禁將本公司電動車充電槍、樁投入火中、加熱、降溫、浸水、摔落或敲擊，及進行任何試圖拆解或破壞之行為。
(4) 不得自行拆卸或改變本公司電動車充電槍、樁外型、結構。
(5) 不得使用非本公司官方所認可之方式，自行對本公司電動車充電槍、樁進行充放電。
(6) 嚴禁使用任何溶劑或化學藥劑 (包含消毒用酒精) 於本公司電動車充電槍、樁。
(7) 不得將任何物品儲藏或堆放於本公司電動車充電樁下方與本公司電動車充電樁上蓋間之空間。
(8) 不得以任何方式或技術，包括但不限於黏貼、彩繪或雷射雕刻等，暫時或永久性改變本公司電動車充電樁之外型或外觀。
(9) 不得以非通常方式使用本公司電動車充電樁，本公司電動車充電槍、樁若有故障或任何無法使用之情形，請聯絡本公司客服人員協助處理。
(10) 嚴禁複製、改造或公開傳輸本公司為提供本服務所使用之軟體、程式、資料庫及應用程式介面（API)（但不包括因使用本服務所需之公開傳輸)，及使用逆向工程、拆解或其他方法以分析上開軟體、程式、資料庫及應用程式介面（API)。
(11) 非經本公司事前書面同意，您不得將本服務之任何部分使用於行銷、廣告、宣傳、影劇拍攝、產品展示或其他任何商業性用途。
(12) 不得故意毀損、竊取或為其他可能導致本公司電動車充電槍、樁無法正常使用之行為。
(13) 若使用非車商原廠充電樁之轉接頭或轉接頭使用操作不當，導致本公司充電樁受損、破壞等情事，請立即與本公司客服人員聯繫協助後續處理。

謹提醒您於保管本公司電動車充電樁、槍時，注意下列事項：
(1) 本公司電動車充電樁在使用後可能會有些微發熱狀況，進行充電操作或拿取時請小心使用，多加注意。
(2) 本公司得隨時修改或增補本公司電動車充電槍、樁保管規則之權利，並將以本公司各平台最新公告或推播、單獨或併同其他方式通知您。

八、服務暫停事由與處理

本公司得基於下列原因而暫停提供本服務之全部或一部份：

本公司對本服務之系統進行預定之維護、搬遷、升級或保養，應於七日前，於本服務各平台公告通知會員。但有緊急情事者，不在此限。

其他不可歸責於本公司之事由，如天災、停電、設備故障、第三人之行為等，致本公司資訊系統故障或其他任何因素致無法正常處理服務時，本公司應及時處理並公告於本服務各平台通知會員。

九、不可抗力

本公司不就任何天災、地變、戰爭、罷工、政府禁令或其他無法合理預測、控制或不可抗力之事件(下稱不可抗力事件)所導致之損害負賠償責任。

本公司或將於各平台公告或通知服務暫停事宜及預計恢復時間，本公司就因此所生或與之相關的一切損害(失)皆不負任何賠(補)償責任。

十、智慧財產權保護

本公司所使用之軟體、圖片、程式、網站及本服務推播之所有內容，包括但不限於著作、圖片、檔案、資訊、資料、網站及架構與畫面的安排、網頁設計等，均由本公司依法擁有其智慧財產權或專有技術，或經其他權利人合法授權。任何人未經書面授權或同意下，不得擅自使用、修改、重製、改作、公開播送、公開傳輸、進行反向編譯或還原工程。如有違反，您除應負擔相關法律責任外，本公司亦將向您請求損害賠償。

十一、第三方連結

若本服務包含連接至其他網站或第三方所提供之服務或網路資源的連結(下稱「第三方連結」)，該等網站、服務或網路資源之內容與本公司無涉，您應自行審慎評估是否使用。

十二、免責聲明

您於使用本服務或閱讀本使用條款時，應審慎為之，您因使用本服務所取得或由本服務所提供之任何資訊僅供參考之用，均不構成任何保證。

本服務僅供會員進行車輛充電為目的，並不負任何車輛及財務保管責任。

本服務內容所提供者之各項功能及服務，均依當時之現況或技術水準提供，不保證將符合您的需求且無法確保您自本服務所接收或下載的任何內容皆未含有病毒、或其他有害或具破壞性的成分，因前開任何資料之下載而導致之任何損壞或資料流失，本公司不承擔任何責任。

十三、責任範圍

本公司對於您任何間接性、附隨性、偶發性或懲罰性損害皆不負賠償責任，無論該等損害係基於契約、違反擔保、侵權(含過失)或其他法律依據，即便本公司曾被告知該等損害存在或發生之可能性時亦同。

您因使用本服務所生或與之相關的一切損害，本公司對您所負的責任僅以本服務所收取之費用為限，無論該等損害係基於契約、違反擔保、侵權(含過失)或其他法律依據。即便存在數個因您使用本服務所生或與之相關的爭訟時，亦不會因此增加或擴張前述賠償金額上限。

十四、終止權利

若您使用本服務使用電動車充電槍、樁時，有任何違反本條款或其他法令之情形，本公司有權暫停提供本服務予您的會員帳號，並得終止您的會員帳號，不待另行通知，您不得就此向本公司主張任何賠(補)償。

十五、賠償責任

若您有因違反本條款第七條第8項規定，需負擔損害賠償責任時，您除同意本公司依照原價向您收取維修費用、清潔費或重製工本費，其賠償範圍包括但不限於本公司所受之損失(含營業損失)所受利益及因此所額外支出之費用(含律師費)等。

若因您違反本條款或不當使用本服務而造成任何第三人死亡、人身或財產上損害，您同意賠償並使本公司及其董事、員工、代理人、承包商、供應商、商業夥伴免於任何因此所生或與之相關的請求、損害、罰款、成本及費用(包括律師費用)。

您同意在合理要求的情況下，協助本公司及其董事、員工、代理人、承包商、供應商、商業夥伴就任何因您違反本條款或不當使用本服務而招致之爭訟進行答辯並提供一切必要之資訊及證據資料，且未經本公司事前書面同意，您不得擅自拋棄對任何第三人求償權利，亦不得就任何事項與任何第三人試行和解。

若您對本條款有任何建議或疑問，您可以透過客服電話聯絡我們，您提供給本公司的任何意見回饋及資料，皆不會被視為機密資訊。

十六、修改、準據法與管轄

本公司有權隨時修改、增、刪、變更本條款，如您繼續使用本服務時，即視同您同意接受更新後之本條款。

您同意因本條款或因您使用本服務所生或與之相關的一切爭議或糾紛，皆以中華民國法律為準據法。

您與本公司間因本條款或因您使用本服務所生或與之相關的一切爭議或糾紛，您同意先與本公司依友好協商方式解決該等爭議或糾紛，若雙方未能於60日內依友好協商方式解決該等爭議或糾紛時，雙方同意以臺灣新北地方法院為第一審管轄法院。

Terms of Services

Welcome to the use of "Cha-Cha Charging" (hereinafter "the Service").This Service is provided by "ATHENA ITS TECHNOLOGY CO., LTD." (hereinafter "the Company"). To safeguard your rights and interests in using the Service, please read the following terms and conditions carefully before registering and using the Service. Once you complete the registration process or start using the Service, you will be deemed to understand fully and agree to the terms and conditions and related legal responsibilities stated below. The terms "you" or "member" referred to below shall include users who have completed registration and are using the Service.

1、 Perdonal Information 

（1）All personal information or other data collected by the Service will be used per the Personal Information Protection Act and relevant laws. It will only be used for the specific purposes of providing the Service and will not be disclosed to any third parties without proper cause. The Company will not use it for any purposes beyond the collection scope or disclose it to third parties without valid reasons.

（2）You have completed the registration when you use the App and complete the member information. Your member account will serve as your account for using the Service.

（3）You confirm that all the personal information you provide to the Company is accurate, up-to-date, complete, and belongs to you. If you provide false or incomplete information, the Company has the right to suspend or terminate your membership and refuse your use of all services offered by the Company. You will also bear legal responsibility for providing false information.

（4）If the personal information you provide violates public order and morals, infringes upon the rights of others, or violates other laws, the Company may not provide services to you, and you will bear all legal responsibilities. If the Company suffers any damage, you shall compensate for the damages.
 

（5）When there are changes to your basic member information (including but not limited to address and phone number), please promptly update your personal information to ensure accuracy and completeness. If there are errors or inconsistencies in the information you provide, the Company has the right to suspend or terminate your account and refuse your continued use of the Service.

（6）You must keep your member account secure and not provide it to third parties or share it with others to prevent unauthorized use. Suppose the Company suffers any damage due to actions of third parties using your account. In that case, you are responsible for any legal liabilities and liable to compensate the Company for the damages.

（7）All activities carried out under the same member account will be considered the member's actions, and the member will be fully responsible.

（8）If you discover or suspect a third party is using your member account or password, you should immediately notify the Company and take necessary preventive measures.

（9）If you deactivate or delete the Service, or if the Company terminates or suspends your member account, the previously agreed or authorized content will not be affected.

2、Services Provided

（1）The Service provides charging services for electric vehicles. You must properly use the EV charging piles and related equipment within the service area (hereinafter "Service Area") designated by the Company. You must also comply with the regulations of various venues and should not occupy EV charging piles and parking spaces without charging activities. If your actions affect the charging rights of others, the Company reserves the right to suspend your membership without notice.

（2）You understand and agree that if your vehicle is found to be occupying a space without reason and the Company notifies you based on the information you provided but you do not respond or promptly remove the vehicle, the Company has the right to request parking fees or related charges as specified by venue regulations.

（3）You understand and agree that the operation of the service system may be interrupted, delayed, or have data transmission or storage errors due to telecommunication operators, acquirers, or other partners' network system hardware and software failures, natural disasters, improper human operation, or other force majeure factors. The Company shall not be held responsible for any inconvenience or delays in your journey due to the inability to use the Service or information delay.

（4）You understand and agree that the Company may suspend services for system upgrades, equipment maintenance, relocation, repair, or other business needs. You may not request compensation or reimbursement from the Company for any reason.

（5）You understand and agree that the Service only provides charging services based on vehicle demand. The Company assumes no responsibility for any vehicle malfunctions or issues.

（6）When you finish charging, stop using the EV charging piles equipment, and adequately return the equipment, the Company will notify you through the App whether the equipment has been used completely. Suppose the Company notified you of completion and still hasn't moved the vehicle. In that case, the Company will charge you parking fees (calculated according to venue regulations) and other necessary fees.

（7）You understand and agree that the Service is only provided when the EV charging piles are available, and there is no guarantee of charging stations nearby your location.

3、Rates, Deductions, and Refunds

（1）The Company retains the flexibility to adjust various features under operational requirements. These adjustments encompass but are not restricted to, modifications in charging rates, billing units, charging methods, reservation procedures, and payment options. Kindly refer to our service announcements and notifications for the most up-to-date standards.

（2）Billing units can be measured in "minutes" of usage or "kilowatt-hours" of charging power. To safeguard the rights of our members, when utilizing time as the basis for calculation, figures will be rounded down to the first decimal place and then multiplied by the applicable time-based rate to compute the charge. If the measure is based on kilowatt-hours, the consumption will be rounded to the fourth decimal place, multiplied by the unit rate, and the amount will be rounded to the nearest whole number.

（3） Members can only make payments through the fourth-party payment service provider "WISDTEK TECHNOLOGIES CO., LTD." via online payment methods. Webpages, where members input credit card information, are provided and managed by the fourth-party payment service provider and are not associated with the Company. The Company and the Service will not store credit card information directly to protect your privacy and personal data security.

（4） No additional transaction fees will be charged when making payments with credit cards in the Service. Any relevant expenses incurred by credit card issuing banks or due to reasons other than the Company will not be the responsibility of the Company. If you have any questions about transaction fees, please contact your credit card issuing bank.

（5）The Company will make reasonable efforts to ensure the secrecy and security of all information related to credit card transactions. However, you understand and agree that disclosing credit card information during transactions may lead to unauthorized charges on any credit card used on the Service. The Company will not be liable for any damages or losses arising from unauthorized charges. If you discover any unauthorized charges on your credit card, please resolve them with your card issuing bank.

（6） If your assigned credit card or third-party account refuses to pay any amount due, the Company has the right to suspend the Service to you and may terminate your user account without prior notice.

（7） In case of payment errors or payment failures due to any reason, including but not limited to unauthorized use of credit card information or technical issues with hardware or software, or due to insufficient credit limit, card replacement, card loss, or third-party payment account failure, the Company has the right to suspend transactions or terminate user accounts as deemed necessary or appropriate. The Company shall not be liable for any damages or compensation. (Unpaid reminder)

（8） You understand and agree not to use others' credit cards or third-party payments for transactions. You will be responsible if any illegal activities are involved, and the Company will not be affected.

（9）You understand and agree that all fees incurred using the Service will be settled in New Taiwan Dollars. Any amounts after the decimal point will be rounded to the selected scheme and rounded to the nearest integer.

（10） The Company's system will determine the discount programs or promotions the Service provides, which are subject to change. The Company is not responsible if promotions cannot be used due to any factors, excluding force majeure.

（11）You can check your charging history on various platforms of the Service. If you have any doubts about these records or fee calculations, please contact customer service (by email or phone) for assistance within five days after invoice issuance. You can contact us anytime via customer service if you need other services or help.

4、Cha-Cha Tokens

（1）Members obtaining or using Cha-Cha Tokens will be considered a valid and irrevocable agreement to the terms of use and subsequent revisions. The details of getting and using Cha-Cha Tokens are announced in the App.

（2）All rights related to Cha-Cha Tokens (including but not limited to copyright, trademarks, patents, and other intellectual property rights) belong to the Company and third parties authorized by the Company. Members can use Cha-Cha Tokens within the scope granted by the Company.

（3）

A. Members may obtain Cha-Cha Tokens by participating in or completing specific services or activities designated by the Company or organizations, individuals, or companies related to the Company ("Cha-Cha Tokens Partners") with whom the Company has contractual relationships. Members can confirm the App's acquisition and usage status and quantity of Cha-Cha Tokens. 

B. The specific conditions and terms for obtaining Cha-Cha Tokens, including but not limited to the content of activities and the amount of Cha-Cha Tokens to be issued, shall be subject to the specific regulations of the Company or Cha-Cha Tokens Partners.

（4）

A. If a member receives Cha-Cha Tokens before completing a specified activity but does not complete the action, the ones already issued will be deducted from the member's account.

B. Even if a member completes a specified activity, if the Company or Cha-Cha Tokens Partners determine that the member has performed or participated in the activity fraudulently or in any other improper manner (including but not limited to when a member obtains Cha-Cha Tokens through resale or for commercial purposes), the Company or Cha-Cha Tokens Partners may decide not to issue Cha-Cha Tokens  or deduct all or part of the Cha-Cha Tokens  issued from the member's account.

（5）Member Responsibilities

A. If the Company determines that a member has obtained or used Cha-Cha Tokens that violate these terms of use, the Company may suspend the member's service of Cha-Cha Tokens or take other measures that the Company deems necessary or appropriate. However, the Company is not obligated to prevent or rectify such violations.

B. If a member's use of Cha-Cha Tokens results in or may result in losses or damages to the Company, or if it directly or indirectly leads to expenses incurred by the Company (including but not limited to litigation costs and attorney fees) due to the third party being harmed and the Company being sued, then the member shall bear the responsibility for compensating the damages.

5、Historty and Records

（1）When you use the Company's services, the Company may obtain your usage history or related data. You agree that the Company may use, analyze, and market this data within a reasonable scope.

（2）In the event of any disputes, you agree that the electronic data recorded in the customer service database will serve as a reference. If you find any incorrect transaction data, please immediately notify the Company in writing. If you do not tell the Company promptly, the data recorded by the Company will be deemed accurate.

（3）Suppose your registered information or actions do not correspond to the actual situation or violate legal regulations. In that case, you agree and understand that the Company may terminate your access and refuse service.

6、E-invoices.

（1）Charging service fees will result in issuing E-invoices after each successful payment deduction. The system will also send an invoice issuance notification to your default email address associated with this Service within 24 hours. If your default email address is not entered correctly or not set, the invoice issuance notification cannot be sent correctly. The Company is not responsible for any losses resulting from this.

（2）E-invoices come in three types: "personal invoices,"donations," and "corporate E-invoices.

（3）E-invoices carriers: For personal invoices , you can choose "email delivery," "natural person certificate carrier," or "mobile barcode carrier."

（4）If you have an E-invoices domiciliation requirement, you can follow the instructions in the invoice issuance notification email.

（5）The system will send a winning notification if you have a winning E-invoice. You can go to major convenience stores and use their self-service kiosks (e.g., ibon, FamiPort, Life-ET, go kiosks) to print the "E-invoices certificate." If you fail to claim the prize during the winning E-invoice redemption period, you will be forfeiting your rights, and the Company is not responsible.

（6）In the case of transaction amount adjustments, the original E-invoices generated by the consumption will be fully voided, and a new E-invoice will be issued.

（7）In consideration of tax declaration and other processes, if there is a need for a credit note invoice, you agree to authorize the Company to handle the credit note on your behalf under the "Operational Guidelines for the Implementation of E-invoice ," replacing paper-based delivery and replacing manually signed credit notes. The Company may open, transmit, or receive "credit note proofs" online or through other electronic methods. It will upload them to the "Ministry of Finance E-invoice Platform" after completing the credit note.

（8）The E-invoice issued by the Company are stored in carriers (i.e., cloud invoices). Suppose there is a need for paper-based E-invoice , causing the original invoice to be voided and a paper-based invoice to be issued. In that case, the invoice serial numbers will change, and you will lose the exclusive winning qualification for receiving non-physical E-invoice.

7、Service Precautions

（1）The Service operates in an unmanned mode. To ensure your safety, when using the Service, you should follow the instructions provided by the Company (as seen in the latest announcements or notifications on the Company's platforms). Check whether the EV charging piles are functioning correctly. If you encounter any malfunctions or abnormalities with the charging poles, avoid using them or immediately stop using them, and promptly contact customer service.

（2）While using the Service, you must refrain from engaging in illegal activities and comply with the Road Traffic Management and Penalty Act and other relevant Republic of China (Taiwan) laws.

（3）You should operate the equipment while using the Service and not allow any third party to run it. Do not use the Service for prohibited items, dangerous goods, unclean or easily soiled items, or any other items that could affect safety. Engaging in activities that violate the rights of others or are illegal is strictly prohibited.

（4）Exercise caution and always ensure safety when using the Service. Keep young children and pets safe from the EV charging piles and connectors to prevent accidents. If any harm arises, you shall be solely responsible, and the Company will not bear any liability.

（5）The Company may provide relevant evidence to the authorized law enforcement agency if any road traffic regulations or other applicable laws are violated while using the Service. Therefore, you shall bear all penalties and other necessary expenses, and the Company shall not be involved.

（6）When returning the used EV connector, you should place it back in its original position and not abandon or discard it randomly. You shall be responsible for compensating if any damage occurs to the Company's equipment or others due to your actions.

（7）While using the Service, please ensure you do not leave any personal belongings behind. The Company is not responsible for the safekeeping of any personal items left by members.

（8）While using the Service, you should adhere to the following usage principles. Violation of these principles will result in your liability for any damages incurred by the Company:

A. Do not use the Company's EV connectors or piles for purposes other than their intended charging functions or uses not approved by the Company.

B. Keep the Company's EV connectors clean and free from foreign objects. Using metal objects to contact the EV connectors or causing short circuits or malfunctions is strictly prohibited.

C. Prohibited actions include setting the Company's EV connectors or piles on fire, heating, cooling, submerging in water, dropping, striking, and attempting to disassemble or damage them.

D.Do not disassemble or alter the appearance or structure of the Company's EV connectors or piles.

E. Do not charge or discharge the Company's EV connectors or piles using methods not officially approved by the Company.

F. Prohibited substances such as solvents or chemicals (including disinfecting alcohol) should not be used on the Company's EV connectors or piles.

G. Do not store or place any items under the Company's EV connectors or between the piles and its cover.

H. Do not alter the appearance or exterior of the Company's EV connectors or piles temporarily or permanently through methods such as adhesive application, painting, or laser engraving.

I. Do not use the Company's EV charging piles in ways other than their intended usage. If there is any malfunction or unusable condition, contact the Company's customer service for assistance.

J. Do not copy, modify, or publicly transmit the software, programs, databases, and application programming interfaces (APIs) the Company uses for providing the Service, except as required for using the Service. Additionally, do not attempt to analyze, reverse engineer, disassemble, or otherwise manipulate the software, programs, databases, and APIs.

K. Do not use any part of this Service for marketing, advertising, promotion, filming, product displays, or any other commercial purposes without prior written consent from the Company.

L. Do not intentionally damage, steal, or engage in any activity that may render the Company's EV connectors or piles unusable.

M. If using a non-original adapter for EV charging piles or improper use of the adapter leads to damage or destruction of the Company's EV charging piles, contact customer service immediately for further assistance.

（9）Please be aware of the following when storing the Company's EV connectors or piles:

A. The Company's EV charging piles may experience slight heating during usage. Handle them with care when charging or using them.

B. The Company reserves the right to modify or supplement the rules for storing EV connectors or piles. Updates will be communicated through announcements, notifications, or other means on the Company's platforms.

8、Service Suspension

The Company may suspend the provision of the Service in whole or in part due to the following reasons:

（1）The Company must perform scheduled maintenance, relocation, upgrades, or maintenance on the service system. Notices will be announced on the Company's platforms seven days in advance. However, exceptions may apply in cases of emergencies.

（2）Suppose factors beyond the Company's control, such as natural disasters, power outages, equipment malfunctions, or actions of third parties, result in the service system being unable to operate correctly. In that case, the Company will handle the situation promptly and inform users through announcements on the Company's platforms.

9、Force Majeure

（1）The Company shall not be held liable for any damages resulting from force majeure events such as natural disasters, geological changes, wars, strikes, government decrees, or other events that are unforeseeable, uncontrollable, or fall under the category of force majeure.

（2）The Company may announce or notify the suspension of Service due to force majeure events and the expected recovery time through its platforms. The Company will not assume compensation liability for any damages or losses incurred or related to such events.

10、Intellectial Property Rights

The software, images, programs, websites, and all content transmitted through this Service, including but not limited to works, images, files, information, data, website architecture, and layout, are owned by the Company and third parties authorized by the Company, based on intellectual property rights, proprietary technology, or other legal authorizations. Without written permission or consent, no one may use, modify, reproduce, create derivative works, publicly broadcast, publicly transmit, reverse compile, or reverse engineer any content or information obtained from or downloaded through this Service. Violations of these terms will result in legal liability and the obligation to compensate for damages.

11、Third-Party Link

If this Service includes links to other websites or services provided by third parties ("Third-Party Links"), the content of those websites, services, or network resources is unrelated to the Company. You should evaluate whether to use such content prudently.

12、Disclaimer

（1）When using this Service or reading these terms, you should exercise caution. Any information obtained or provided through this Service is for reference only and does not constitute any guarantee.

（2）This Service is only intended for members to charge and does not bear any responsibility for vehicle or property management.

（3）The various functions and services provided within this Service's content are offered based on the prevailing conditions and technological standards at the time. There is no guarantee that they will meet your requirements, and it cannot be ensured that any content received or downloaded from this Service is free from viruses, harmful components, or destructive elements. Any damage or data loss resulting from the download of such data is not the responsibility of the Company.

13、Liability

（1）The Company shall not be liable for any indirect, consequential, incidental, or punitive damages to you, whether such damages are based on contract, breach of warranty, tort (including negligence), or other legal grounds, even if the Company has been advised of the possibility of such damages.

（2）The Company's liability to you for any damages arising from your use of this Service or related to it is limited to the fees charged for this Service, regardless of whether such damages are based on contract, breach of warranty, tort (including negligence), or other legal grounds. Even if multiple disputes arise from your use of this Service or related to it, this will not increase or expand the compensation mentioned above cap.

14、Termination

Suppose you violate these terms or any other regulations when using the charging cable or charging pile for electric vehicles. In that case, the Company has the right to suspend the provision of this Service to your member account and may terminate your member account without prior notice. You shall not claim any compensation or indemnification from the Company due to this.

15、Compensation

（1）Suppose you must bear liability for damages as specified in Article 7, Paragraph 8 of these terms. In that case, you agree that in addition to paying the original price, the Company may charge you for repair costs, cleaning fees, or reproducing the item. The scope of compensation includes but is not limited to losses (including business losses) suffered by the Company, benefits obtained, and additional expenses incurred (including legal fees).

（2）Suppose any third party dies or suffers personal or property damage due to your violation of these terms or improper use of this Service. In that case, you agree to compensate the Company and its directors, employees, agents, contractors, suppliers, and business partners for any claims, damages, fines, costs, and expenses (including legal fees) arising from or related to such claims.

（3）Upon a reasonable request, you agree to assist the Company and its directors, employees, agents, contractors, suppliers, and business partners in defending any litigation arising from your violation of these terms or improper use of this Service and to provide all necessary information and evidence. Without the Company's prior written consent, you shall not abandon any third-party claims for damages nor attempt to settle any matters with any third party.

（4）You can contact us through customer service if you have any suggestions or questions regarding these terms. Any feedback or information you provide to the Company will not be treated as confidential.

16、Modification, Governing Law, and Jurisdiction

（1）The Company can modify, add, delete, or change these terms anytime. If you continue to use this Service, you will be deemed to accept the updated terms.

（2）You agree that any disputes or controversies arising from these terms or related to your use of this Service shall be governed by the Republic of China (Taiwan) laws.

（3）In the event of any disputes or controversies between you and the Company arising from these terms or related to your use of this Service, you agree to attempt to resolve such disputes or controversies amicably with the Company first. Suppose the disputes or controversies cannot be resolved amicably within 60 days. Both parties agree that Taiwan's first-instance jurisdiction court shall be the New Taipei City District Court.